{"id":18837,"date":"2019-05-31T11:58:12","date_gmt":"2019-05-31T14:58:12","guid":{"rendered":"https:\/\/king.host\/wiki\/?p=18837"},"modified":"2019-10-01T11:17:40","modified_gmt":"2019-10-01T14:17:40","slug":"solicitar-cancelamento","status":"publish","type":"post","link":"https:\/\/king.host\/wiki\/solicitar-cancelamento\/","title":{"rendered":"Como cancelar seus servi\u00e7os com a KingHost"},"content":{"rendered":"\n<p>Voc\u00ea pode solicitar o cancelamento de algum servi\u00e7o de hospedagem com a King a qualquer momento atrav\u00e9s do seu <a href=\"https:\/\/painel.kinghost.com.br\">Painel de Controle<\/a>.<\/p>\n\n\n\n<p>Para oficializar o pedido de cancelamento voc\u00ea vai precisar abrir um chamado.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Abrir chamado de cancelamento<\/h2>\n\n\n\n<p>Para poder abrir um chamado, acesse seu <a rel=\"noreferrer noopener\" href=\"https:\/\/painel.kinghost.net\/\" target=\"_blank\"><strong>Painel de Controle<\/strong><\/a>, localize e clique na aba <strong>Ajuda<\/strong> e depois clique na op\u00e7\u00e3o <strong>Central de Chamados<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img data-original=\"https:\/\/king.host\/wiki\/wp-content\/uploads\/2015\/03\/painel-abrirchaamado-960x524.png\" alt=\"\" class=\"wp-image-2131\" v-on:click=\"toggle_modal\"\/><\/figure>\n\n\n\n<p>Assim que clicar, uma nova janela ser\u00e1 aberta. Nela podem ser visualizados os chamados j\u00e1 existentes e tamb\u00e9m criar um novo chamado.<br> Para criar um novo chamado, voc\u00ea precisa clicar no bot\u00e3o <strong>Abrir chamado<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"359\" data-src=\"https:\/\/king.host\/wiki\/wp-content\/uploads\/2019\/05\/Screenshot_2019-05-31-Painel-Kinghost1-960x359.png\" alt=\"\" class=\"wp-image-18841 lazyload\" v-on:click=\"toggle_modal\" data-srcset=\"https:\/\/king.host\/wiki\/wp-content\/uploads\/2019\/05\/Screenshot_2019-05-31-Painel-Kinghost1-960x359.png 960w, https:\/\/king.host\/wiki\/wp-content\/uploads\/2019\/05\/Screenshot_2019-05-31-Painel-Kinghost1-300x112.png 300w, https:\/\/king.host\/wiki\/wp-content\/uploads\/2019\/05\/Screenshot_2019-05-31-Painel-Kinghost1-768x288.png 768w, https:\/\/king.host\/wiki\/wp-content\/uploads\/2019\/05\/Screenshot_2019-05-31-Painel-Kinghost1.png 967w\" data-sizes=\"(max-width: 960px) 100vw, 960px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 960px; --smush-placeholder-aspect-ratio: 960\/359;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"359\" src=\"https:\/\/king.host\/wiki\/wp-content\/uploads\/2019\/05\/Screenshot_2019-05-31-Painel-Kinghost1-960x359.png\" alt=\"\" class=\"wp-image-18841\" v-on:click=\"toggle_modal\" srcset=\"https:\/\/king.host\/wiki\/wp-content\/uploads\/2019\/05\/Screenshot_2019-05-31-Painel-Kinghost1-960x359.png 960w, https:\/\/king.host\/wiki\/wp-content\/uploads\/2019\/05\/Screenshot_2019-05-31-Painel-Kinghost1-300x112.png 300w, https:\/\/king.host\/wiki\/wp-content\/uploads\/2019\/05\/Screenshot_2019-05-31-Painel-Kinghost1-768x288.png 768w, https:\/\/king.host\/wiki\/wp-content\/uploads\/2019\/05\/Screenshot_2019-05-31-Painel-Kinghost1.png 967w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/><\/noscript><\/figure>\n\n\n\n<p>Para que seja respondido mais rapidamente, preencha as op\u00e7\u00f5es do formul\u00e1rio de maneira correta seguindo o seguinte esquema:<\/p>\n\n\n\n<box-info class=\"wp-block-k-box-info\"><strong>Assunto<\/strong>: coloque &#8220;cancelamento&#8221;<br><strong>Dom\u00ednio Relacionado<\/strong>: selecione o dom\u00ednio que tem rela\u00e7\u00e3o com o solicitado<br><strong>Tipo de contato<\/strong>: escolha <strong>Cancelamento<\/strong><br><strong>Categoria<\/strong>: escolha a op\u00e7\u00e3o que se enquadra em seu pedido<\/box-info>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"919\" height=\"627\" data-src=\"https:\/\/king.host\/wiki\/wp-content\/uploads\/2019\/05\/chamado-cancelamento-opcoes.png\" alt=\"\" class=\"wp-image-18835 lazyload\" v-on:click=\"toggle_modal\" data-srcset=\"https:\/\/king.host\/wiki\/wp-content\/uploads\/2019\/05\/chamado-cancelamento-opcoes.png 919w, https:\/\/king.host\/wiki\/wp-content\/uploads\/2019\/05\/chamado-cancelamento-opcoes-300x205.png 300w, https:\/\/king.host\/wiki\/wp-content\/uploads\/2019\/05\/chamado-cancelamento-opcoes-768x524.png 768w\" data-sizes=\"(max-width: 919px) 100vw, 919px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 919px; --smush-placeholder-aspect-ratio: 919\/627;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"919\" height=\"627\" src=\"https:\/\/king.host\/wiki\/wp-content\/uploads\/2019\/05\/chamado-cancelamento-opcoes.png\" alt=\"\" class=\"wp-image-18835\" v-on:click=\"toggle_modal\" srcset=\"https:\/\/king.host\/wiki\/wp-content\/uploads\/2019\/05\/chamado-cancelamento-opcoes.png 919w, https:\/\/king.host\/wiki\/wp-content\/uploads\/2019\/05\/chamado-cancelamento-opcoes-300x205.png 300w, https:\/\/king.host\/wiki\/wp-content\/uploads\/2019\/05\/chamado-cancelamento-opcoes-768x524.png 768w\" sizes=\"(max-width: 919px) 100vw, 919px\" \/><\/noscript><\/figure>\n\n\n\n<p>Al\u00e9m de preencher os outros campos, responda as perguntas realizadas no campo <strong>Mensagem<\/strong> para agilizarmos seu atendimento.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"872\" height=\"425\" data-src=\"https:\/\/king.host\/wiki\/wp-content\/uploads\/2019\/05\/Screenshot_2019-05-31-Painel-Kinghost.png\" alt=\"\" class=\"wp-image-18834 lazyload\" v-on:click=\"toggle_modal\" data-srcset=\"https:\/\/king.host\/wiki\/wp-content\/uploads\/2019\/05\/Screenshot_2019-05-31-Painel-Kinghost.png 872w, https:\/\/king.host\/wiki\/wp-content\/uploads\/2019\/05\/Screenshot_2019-05-31-Painel-Kinghost-300x146.png 300w, https:\/\/king.host\/wiki\/wp-content\/uploads\/2019\/05\/Screenshot_2019-05-31-Painel-Kinghost-768x374.png 768w\" data-sizes=\"(max-width: 872px) 100vw, 872px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 872px; --smush-placeholder-aspect-ratio: 872\/425;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"872\" height=\"425\" src=\"https:\/\/king.host\/wiki\/wp-content\/uploads\/2019\/05\/Screenshot_2019-05-31-Painel-Kinghost.png\" alt=\"\" class=\"wp-image-18834\" v-on:click=\"toggle_modal\" srcset=\"https:\/\/king.host\/wiki\/wp-content\/uploads\/2019\/05\/Screenshot_2019-05-31-Painel-Kinghost.png 872w, https:\/\/king.host\/wiki\/wp-content\/uploads\/2019\/05\/Screenshot_2019-05-31-Painel-Kinghost-300x146.png 300w, https:\/\/king.host\/wiki\/wp-content\/uploads\/2019\/05\/Screenshot_2019-05-31-Painel-Kinghost-768x374.png 768w\" sizes=\"(max-width: 872px) 100vw, 872px\" \/><\/noscript><\/figure>\n\n\n\n<p>Ao fim, clique no bot\u00e3o <strong>Enviar solicita\u00e7\u00e3o de suporte<\/strong> para encaminhar a solicita\u00e7\u00e3o \u00e0 nossa equipe.<\/p>\n\n\n\n<alerta class=\"wp-block-k-alerta\">O prazo m\u00e9dio para a resposta desse chamado \u00e9 de 24 horas. O time respons\u00e1vel por tratar seu cancelamento trabalha em hor\u00e1rio comercial: das 09:00 \u00e0s 18:00 de segunda \u00e0 sexta-feira.<\/alerta>\n","protected":false},"excerpt":{"rendered":"<p>Voc\u00ea pode solicitar o cancelamento de algum servi\u00e7o de hospedagem com a King a qualquer momento atrav\u00e9s do seu Painel de Controle. Para oficializar o pedido de cancelamento voc\u00ea vai precisar abrir um chamado. Abrir chamado de cancelamento Para poder abrir um chamado, acesse seu Painel de Controle, localize e clique na aba Ajuda e [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[221],"tags":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/king.host\/wiki\/wp-json\/wp\/v2\/posts\/18837"}],"collection":[{"href":"https:\/\/king.host\/wiki\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/king.host\/wiki\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/king.host\/wiki\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/king.host\/wiki\/wp-json\/wp\/v2\/comments?post=18837"}],"version-history":[{"count":5,"href":"https:\/\/king.host\/wiki\/wp-json\/wp\/v2\/posts\/18837\/revisions"}],"predecessor-version":[{"id":18843,"href":"https:\/\/king.host\/wiki\/wp-json\/wp\/v2\/posts\/18837\/revisions\/18843"}],"wp:attachment":[{"href":"https:\/\/king.host\/wiki\/wp-json\/wp\/v2\/media?parent=18837"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/king.host\/wiki\/wp-json\/wp\/v2\/categories?post=18837"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/king.host\/wiki\/wp-json\/wp\/v2\/tags?post=18837"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}